Terms and conditions
Before using the website www.comboslots.com , please read the Terms and Conditions carefully.
The fact of using the website confirms your consent with the Terms and Conditions.
The Terms and Conditions including the bonus terms and conditions will be referred to as “the terms” or “the Terms and Conditions”.
The laws of Malta apply to the Terms and Conditions.
In case of other language versions of the terms available, the english version will always prevail.
If one or more term or condition of the general terms and conditions should be declared void by a recognised court, then the remaining general terms and conditions would retain their validity.
Of any questions, please contact our customer support via email address firstname.lastname@example.org
This website is owned and operated by N1 Interactive Ltd. (that's “us”, “our”, “we” or the “Company”), a company incorporated under the laws of Malta with registration number C81457, registered address - 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta. N1 Interactive Ltd. is licensed in Malta and regulated by the Malta Gaming Authority (www.mga.org.mt) by virtue of the following license: mga/b2c/394/2017 (issued at 01.08.2018).
The Company reserves the right to add additional games not licensed and regulated by the Malta Gaming Authority. Such games will be clearly indicated during the gameplay. Regardless of games played, all deposits and withdrawals are the sole responsibility of the Company and Company has full responsibility towards the player for the management of funds on the user account.
Changes to the Terms and Conditions
Current Terms and Conditions may be changed by the Company when such need occurs. The Company will notify the players of any changes prior to them. However, please visit the Terms and Conditions page regularly to check for possible changes.
In case of changes in Terms and Conditions players must re-confirm their acceptance before the changes come into effect and only after that be able to place bets on the website.
By accessing and opening an account and using this website, you confirm and warrant that online gambling is legal and permitted in the local, national or state jurisdiction of the place you are located and you will not use the website while resident or temporarily located in any jurisdiction that prohibits use of the website.
The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal.
The company will not assume any liability whatsoever in this regard and will not reimburse any deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player. It is the player’s sole responsibility to comply at all times with his/her/their own local, national or state laws that relate to online gambling.
Users from the following countries and their territories (“restricted countries“) are not allowed to deposit and play real money games: Afghanistan, Anguilla, Australia, Belgium, Czech Republic, Estonia, Israel, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Iran, Italy, Lithuania, Slovakia, Slovenia, Spain, Turkey, the United Kingdom, the United States of America, Gibraltar, Jersey, Greece, Netherlands, Guatemala, Portugal, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Islamic Republic of Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syrian Arab Republic, Cayman Islands, Somalia, Serbia, Congo, Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Norway, Czech Republic, Cuba, North Korea, Syria, Ontario(Canada), Romania, Georgia, Hungary, Ukraine, Algeria, Armenia, Azerbaijan, Bahrain, Belarus, Belize, Bosnia and Herzegovina, Brazil, Burundi, Cameroon, Colombia, Comoros, Cuba, Ghana, Guinea, Guinea-Bissau, Guyana, India, Jordan, Kazakhstan, Kenya, Kiribati, Mexico, Morocco, Mozambique, Niger, Nigeria, Niue, Tajikistan, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, United Arab Emirates, Uzbekistan, Vanuatu, Moldova, North Macedonia, Tanzania, Venezuela. The casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this restricted countries policy.
All bonuses are not available to players from Sweden and, including participation in any kind of promotional programs, receiving vip rewards or exchanging of comp points.
Any bonuses are not available for players from Finland, but players can participate in the VIP program and receive bonuses for increasing their VIP status.
The casino accepts strictly adult players (the minimum is eighteen (18) years of age) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
To be registered as a player, an individual must submit an application for registration, as well as to provide the following information:
- Date of birth (showing that the player is over eighteen (18) years of age);
- First and Last names;
- Registered address;
- Correct email address;
- Username and password;
- Telephone number.
The Company reserves the right to verify player’s identity. The provided identification, address, contact email and telephone number must be valid. It's the responsibility of the player to ensure that all provided personal information and all the documents as part of the “know your client” (KYC) process are genuine. Fake or fraudulent documents provided will result confiscation of deposits and potential winnings of the player.
The Company reserves the right to ask for the proof of age from the player and limit the access to the website and / or suspend the player’s account to those who fail to meet this requirement.
The Company reserves the right to refuse your registration and / or close your account at its sole discretion. However, all the contractual obligations already made will be honoured.
Casino does not offer services to persons who are identified as Politically Exposed Persons (PEP). If you are identified as a PEP your account will be closed and any remaining on your balance real funds will be returned.
Additional terms for German players
Setting up a player account
As a part of opening your account you will be required to provide personal details such as your first, last and birth name, date of birth, place of birth, address, nationality and e-mail address. You should ensure that the details provided at registration and thereafter are accurate and kept up to date.
Please note, that your account should be verified in period of up to 30 days from registration and/or up to a deposit of 150 EUR.
Deposits, winnings and withdrawals
Deposits for participation in the game and winnings would be directly and immediately credited to the player's account. Withdrawals would be processed upon your request.
Obligation to pay-out after closing of player account
If an account is closed, casino pays out any remaining funds to the verified bank account within 5 (five) working days at the latest. No fees would be charged for processing the pay-out. Your account has to be verified and to meet T&C. Otherway casino has right to hold withdrawal until necessary documents are provided or not to pay out due to violation of T&C.
Mandatory setting of deposit limit
Upon registration, you will be offered to set an individual monthly deposit limit. This deposit limit should not exceed 1,000 EUR per month per player.
Reality check. Additional waiting period after reality check
Since activation of reality check you will receive a pop-up informing about the elapsed time every hour, which you have to actively acknowledge to continue gambling. Following a confirmation of the reality check pop-up, you will need to wait for another five minutes before you can continue playing.
The website allows playing for the following currencies: EUR, USD, CAD, NOK, PLN, NZD, JPY, KZT.
Fees and taxes
The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of player’s residence.
For players residing in Germany only: Please note that we charge a 5.3% fee on real money bets (except live games), with cents being rounded up.
Fee will be debited from your player account at the moment of making the bet. To be clear, if you place a bet of 1 EUR, fee of EUR 0.05 will be debited from your player account along with the bet (1 EUR bet + 0.053 fee rounded up to 0.05. Total deducted amount will be 1.05 EUR).
Round up will only occur with the hundredth from the total amount, with ending digits 1-4 going down and ending digits 5-9 going up. In example: 0.006 will become 0.01, 0.114 will become 0.11 and 0.14 will stay 0.14).
The player confirms that he, she or they know(s) and understand(s) the game rules offered by the website. It is at player’s discretion to know game rules.
Availability of games
Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
Blacklisted territories for NetEnt games(A): Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Regulated Territories. Only permitted if receipt of a license from local regulator has been seen and approved by NetEnt (B): Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United States of America, United Kingdom.
In addition to the territories from A and B Jumanji, Emojiplanet, Netent Rocks (Guns N'Roses, Jimi Hendrix, Motorhead, Ozzy Osbourne) are unavailable for China.
In addition to the territories from A and B Planet of the Apes is not available in Azerbaijan, China, India, Malaysia, Qatar, Thailand, Turkey, the Ukraine, Russia.
In addition to the territories from A and B Vikings Video Slot is not available in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, the Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, the Ukraine, the United States of America, Uganda.
Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi Arabia.
In addition to the territories from A and B Narcos Video Slot is not available in the following territories: China, Indonesia, South Korea.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), are only permitted for the following territories (but still prohibited if country is listed in A and B sections): Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, the Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, the Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled. Players from Australia are not eligible to play the games from Amatic.
In addition to the territories from A and B Conan Video Slot is not available in the following territories China. In addition to the territories from A and B Street Fighter Video Slotis not available in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominica Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sint Eustatius, Sint Maarten, Suriname, Turks and Caicos Islands, the United States of America, Uruguay, US Virgin Islands, Venezuela.
In addition to the territories from A and B Pooled Jackpot Games are not available in Azerbaijan, China, Curacao, Denmark, India, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Turkey, the United Arab Emirates, Ukraine.
Players from Australia are not eligible to play the games from Amatic.
Players from the following countries are not eligible to play the games from Microgaming: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, the Philippines.
Players from Canada are not eligible to play the games from Nyx(nextgen).
Players from Sweden are not eligible to play the games from Playngo and Pragmatic.
Players from Switzerland are not eligible to play the games by Play'n GO.
Disclaimer of liabilities
The player is aware of the fact that gambling at the website may lead to losing money. The company is not liable for any possible financial damage arising from the use of the website.
The company is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
The company is not liable of any hardware or software, defects, unstable or lost internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
The Casino, its directors, employees, partners, service providers:
- do not warrant that the software or the Website is/are fit for their purpose;
- do not warrant that the software and Website are free from errors;
- do not warrant that the Website and/or games will be accessible without interruptions;
- shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities however caused that may arise in relation to your use of the Website or participation in the Games.
You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
Casino is not liable for damage and/or losses to an account holder and/or a third party caused directly and/or indirectly due to mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason, force majeure and/or any other similar event, failure of casino central computer system or any part thereof; delays, losses, errors or omissions resulting from failure of any telecommunications or any other data transmission system.
Use of player’s account
Each player can create only one personal players account per person, household address, email address, telephone number, ip and shared computer. Creating multiple user accounts by a player will lead to termination of the accounts and confiscation of any gained winnings and active bonuses. The player should register personally. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors.
The player must register personally by following the on-screen instructions.
The website can only be used for personal purposes and shall not be used for any type of commercial profit.
You must maintain your account and keep your details up-to-date.
Right to withdraw consent. In cases where we rely on your consent for the processing of personal data, you have a right to withdraw your consent at any time.
We may also keep anonymized derivatives of your data to improve our content and marketing communications where no automated decision making is involved.
We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed. In case the provided phone number is incorrect, missing or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. We'll make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two weeks, the funds will be retained by the company, since you have failed to pass the KYC procedure.
In the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
The website reserves the right to terminate games or events in exceptional circumstances further described below. Should a game miscarry or malfunction after starting due to a technical error, we shal
- Cancel the game;
- Refund the amount wagered; if the account holder has an accrued credit at the time the game miscarries, credit the monetary value of the credit to the account holder’s user account or, if the said account no longer exists, by paying it to the account holder in an approved manner;
- Inform the regulator of the circumstances of the incident if necessary;
- Refrain from further providing the games or services if such games or services are likely to be affected by the same failure.
We reserve the right to refuse the whole or part of any transaction requested by you at any time at our sole discretion. No transaction is accepted by us until you receive a confirmation that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact customer services.
You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the terms.
The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
- Participating in any type of collusion with other players;
- Development of strategies aimed at unfaithful winnings;
- Fraudulent actions against other online casinos or payment providers;
- Charge back procedures with a credit card or denial of some payments made;
- Creating two or more accounts;
- Providing of forged documents;
- Low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers);
- Other types of cheating;
- Or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
In the event of chargeback at the account, the casino reserves the right to:
- charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;
- claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
- close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.
- You may not use funds that originates from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.
The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
- use of stolen cards;
- creating more than one account in order to get advantage from casino promotions;
- providing incorrect registration data;
- any other actions which may damage the Casino;
The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.
The Company complies with Maltese and European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions can be investigated by the Company. The Company reserves the right to send a suspicious transaction report to the competent authorities without notice or further reference to you. Besides, in case of any suspicious transactions, the company may block or close the account and withhold all funds as may be required by law and/or by the competent.
The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time.
The website offers a variety of payment methods. They include visa and mastercard credit and debit cards (3d secure is obligatory), as well as various web wallets. Procedures, terms and conditions, availability, and duration for deposits as well as fees for each method may vary depending on time as well as the country and payment method in question. Current advice is available when logged in on the website under the heading "deposits". You can also contact our Support team to inquire about payment methods most favorable for your country of residence. Click the link
Please note that the minimal amount of deposit is 20 EUR/USD (30 CAD, 200 NOK 50 PLN, 35 NZD, 2500 JPY, 10000 KZT).
Casino does not accept third party payments. You must make deposits only from a bank account, bank cards visa/mastercard, payment systems skrill/neteller or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and original deposit returned to the owner of the payment account. The company is not responsible for the lost funds deposited from third party accounts.
By depositing funds you agree not to make reversals, chargebacks or cancel the deposits. You also agree to compensate us for unpaid deposits.
The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time.
The company reserves the right at any time, in part or in whole (at its sole discretion) to refuse to conduct any transaction requested by you through the website if you have violated the Terms. No transaction is considered accepted until you receive confirmation from the company. If you have not received confirmation that your transaction has been accepted, you need to contact support.
It is your responsibility to ensure that any transaction you make is correct before you confirm your bet while playing.
The history of your transactions can be obtained by clicking on the “Wallet/Balance” tab in your Profile.
Withdrawing funds and return policy
The minimal amount for withdrawal is 20 EUR/USD (30 CAD, 200 NOK, 50 PLN, 35 NZD, 2500 JPY, 10000 KZT). The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
The website supports payouts via original credit transfer (OCT) from visa and via payment transfer from mastercard as well as various web wallets. Procedures, terms and conditions, availability, and duration for deposits as well as fees for each method may vary depending on time as well as the country and payment method in question. Current advice is available when logged in on the website under the heading "withdrawals". You can also contact our support team to inquire about payment methods most favorable for your country of residence. Additional requirements for credit card withdrawals are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
For visa, the following countries are not supported: USA, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.
For mastercard, the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United kingdom.
Your withdrawals will be processed as soon as possible, however, please keep in mind that some web wallets take up to 3 days to process the withdrawal request.
Please note that even for supported countries the website is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
Please note that the internal operating currency of the website is euro. If you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or website’s payment processing system.
If you have deposited via credit or debit card or another payment method and the amount of withdrawal is equal or smaller than the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card or another payment method used. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.
The company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. Please note that when cumulative withdrawals reach 2000 EUR the player verification procedure will be mandatory. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases the website can request selfie with id, selfie with id and special sign, or call. Failure of passing this verification will lead to account closure and confiscation of winnings.
If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at email@example.com in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.
Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits.
The maximum withdrawal amount for a player is €2,000 per day, €5,000 per week and €15,000 per month, unless otherwise stated in the Terms and Conditions of the specific promotion. Exceptions may be made for VIP players, at the sole discretion of the Casino. If you win more than €15,000, the Casino reserves the right to divide the payout into monthly installments of no more than €15,000 until the full amount is paid out.
If a refund is requested by a player, the casino reserves the right to charge corresponding transactional fees for processing such a request.
Refund request may be declined by the casino if the player provides false or intentionally modified personal data in order to by pass the system.
Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.
The player will not be able to play unless they accept the updated terms and conditions, but can withdraw the actual balance.
If no log-in on the member account on the website is performed (the account is inactive) for a period longer than 12 months, the company reserves the right to charge a monthly maintenance fee of 5 EUR starting on the 13th month from last recorded log-in.
If the account remains inactive for a period longer than 12 months a reminder email will be sent via email every month starting on the 13th month.
If the account is inactive for a period of 30 months the account balance will be remitted back to the player. If the player cannot be located, the funds will be handed over to the maltese authorities thus remaining available for the player to access.
To get information about the ways of how to reinstate closed, dormant accounts or recover funds held on these accounts, please contact customer support.
You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.
We have appointed ThePOGG.com as ADR provider that you may also complain to. Complaints to ThePOGG.com may be sent to firstname.lastname@example.org. Should you still not be satisfied with the ruling, you may also contact the MGA Player Support Unit by email address email@example.com or by clicking.
We do our best to resolve the complaints within ten (10) calendar days of receipt of the complaint. Should the claim require more time to be resolved, the time period can be extended.
In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
General Bonus Terms and Conditions
Regarding the bonuses and promotions, all dates and time frames are set in UTC TZ.
All bonuses are available for players from any country except for Bosnia and Herzegovina, Bulgaria, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Macedonia, Moldova, the Philippines, Serbia, Sierra Leone,Slovakia, Sweden, Finland.
The maximum withdrawal limit from no deposit free spins is 50 EUR/USD (75 CAD, 200 PLN, 85 NZD, 6500 JPY, 25000 KZT). An exception can be made for loyal players, and in case of winning, the maximum win amount can be increased. To request a withdrawal, you must fully verify your account and make a minimum deposit.
Only one bonus is awarded per person (e-mail or IP address), unless stated otherwise.
The maximum bet while wagering is 5 EUR, 5 USD, 7 CAD, 50 NOK, 20 PLN, 8 NZD, 550 JPY, 2500 KZT. The max. bet limit (5 EUR) includes bets doubling after a game round has been completed and bonus rounds (purchased within the game).
To be able to receive bonuses, player(s) need to make a deposit of at least 20 EUR/USD (30 CAD, 200 NOK, 50 PLN, 35 NZD, 2500 JPY, 10000 KZT).
To use the free spins, you need to visit your client area, open the "Promo" tab and activate the ones you need. They will then become available for the corresponding slot.
When using an activated bonus, the real money from the player's account is wagered first and only then the bonus money.
You can claim only one bonus at a time. Deposit-related bonuses are not stacked.
Bonuses and free spins must be wagered 50 times before player(s) can order a withdrawal.
The player has a right to cancel a deposit bonus before starting to wager it. If the player decides to cancel a deposit bonus, free spins won’t be credited to the player`s account either. The reason for it is that the free spins are a part of a deposit bonus.
Upon reaching a higher level in our VIP program, players can benefit from personal cashbacks and freespins from the VIP Manager (personal gifts) in case of high activity. If you have any further questions, please contact your VIP Manager or our support team via live chat.
The Website reserves the right to update Bonus Terms and Conditions at any time.
To learn more about particular bonuses, please read the bonus terms.
Bonus Wagering Terms
Please mind the fact each game comes with its own wagering %:
- Table games – Baccarat, Blackjack, Hi-Lo – 5% (except for games with a live dealer);
- Videopoker – 20%;
- Roulette, Poker – 15% (except for games with a live dealer);
- Slots – 100% (except for the games listed below).
- Other – 5%;
The following games are excluded from the bonus promotion offer: 1429 Uncharted Seas, 300 Shields, African Quest, All Aces Poker, Alchymedes, Art of the Heist, Baker's Treat, Beautiful Bones, Big Bang, Bikini Party, Bloodsuckers, Break Da Bank Again Respin, Cash elevator, Castle Builder, Cazino Cosmos, Champion of the Track, Cool Buck, Craps, Dark Vortex, Dead or Alive, Devil's Delight, Double Dragons, Dragon Dance, Dr. Jekyll & Mr. Hyde, Dwarf Mine, Eye of the Kraken, Golden Legend, Goldilocks, Happy Halloween, Holmes and the Stolen Stones, Hot Ink, Hugo 2, Immortal Romance, Forsaken Kingdom, Jackpot Jester 200000, Jade Butterfly, Jackpot 6000, Jackpot Jester 50k, Joker Pro, Jokerizer, Kings of Chicago, Lil Devil, Lucky Angler, Magic of Sahara, Medusa, Mega Joker, MULTIFRUIT 81, Ninja, Ozwin’s Jackpots, Pearls of India, Peek-a-Boo - 5 Reel, Pets Go Wild, Pimped, Pinocchio, Queen of Gold, Rage to Riches, Reel Gems, Reel Rush 2, Reel Steal, Retro Reels, Retro Reels Diamond Glitz, Robin Hood: Shifting Riches, Roo Riches, Royal Masquerade, Scarab Treasure, Scrooge, Scudamore’s Super Stakes, Sea Hunter, Serengeti Kings, Simsalabim, Single Deck Blackjack Professional Series, Spectacular Wheel of Wealth, Spina Colada, Spinfinity Man, Split Way Royal, Skulls Up, Stardust, Sugar Pop, Sugar Pop 2: Double Dipped, Super 7 Blackjack, Super Fast Hot Hot Respin, Take The Bank, Tens or Better, The Dark Joker Rizes, The Dark Knight, The Wish Master, Three Card Rummy, Three Musketeers, Tomb Raider, Tomb Raider - Secret of the Sword, Tower Quest, Tree of Fortune, Triple Edge Poker, Tut’s Twister, TXS Hold'em Professional Series, The Royal Family, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vegas High Roller, Vikings Go Berzerk, Vikings go to Hell, Wheel of Wealth, Wheel of Wealth Special Edition, Whospunit Plus, Wicked Circus, Wild Orient, Wild Swarm, Wolf Hunters, Zoom Roulette and all jackpot slots.
If wagering requirements have not been met within the period of bonus validity, both bonus money and winnings will be removed from player's balance.
Any bonus can be cancelled before you start playing it through. Please contact the Website support service to find out more about cancelling your bonus.
A player can change currency only after the first stage of the welcome bonus has been completed.
All the bonuses are non-sticky. It means, you cannot request your withdrawal until wagering requirements are fully fulfilled. Also, you start playing for real money first, then for bonus money, and as soon as bonus money is lost, the bonus also gets lost.
Players can request a withdrawal of their deposits prior meeting the wagering requirements but keep in mind that the bonus and winnings will be forfeited.
The management of the Website reserves the right to withhold or seize any bonuses or winnings gained as a result of fraudulent or otherwise unfair practices.
It's forbidden to abuse the bonus offers available here. If any such cases come to light, the casino reserves the right to seize any winnings gained as a result of abusing the bonus offers and disable the option of using any bonuses for that account in future.
Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
Players from the following countries can not use no deposit freespin bonuses: Afghanistan, Albania, Algeria, Angola, Anguilla, Australia, Bahrain, Bangladesh, Belgium, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burundi, Cambodia, Cameroon, Cape Verde, Chad, Comoros, Côte d'Ivoire, Crimea, Croatia, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, France, Gambia, Georgia, Ghana, Greece, Guinea, Guinea-Bissau, Guyana, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Kazakhstan, Kenya, Korea, Kuwait, Laos, Lesotho, Liberia, Macedonia, Madagascar, Malawi, Malaysia, Mali, Mauritania, Mauritius, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, the Philippines, Poland, Portugal, Romania, Rwanda, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, South Korea, South, Sudan, Spain, Sudan, Swaziland, Sweden, Syria, Taiwan, Tanzania, Thailand, Togo, Tunisia, Turkey, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, the United States of America, Vietnam, Yemen, Zambia, Zimbabwe, Finland.
The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.
VIP Program Terms and Conditions
- 1 Comp Point = €20 of real bets
- All cash and FS prizes have a 30x wagering requirement
- The maximum win amount from cashback is €5,000
- The VIP progress of each player resets every three months on the first Tuesday of the new month: The start of the current season is 2023-05-02; The current season ends on 2023-08-02.
- The cashback is issued weekly, on Monday, at 12:00 UTC for bets made during the previous week. Cashback is counted as the percentage of the amount according to this formula: bets - wins - issued bonuses - canceled bonuses.